Terms of Service
Welcome to Velvet Oak Store. These Terms of Service govern your use of our website and the services provided through it. By accessing or using our website, you agree to be bound by these terms. If you do not agree, please refrain from using our services.
1. Definitions
- "Store", "We", "Us" or "Our": Velvet Oak Store, including all its affiliated entities.
- "User", "Customer" or "You": Any person who accesses, browses, or makes a purchase through our website.
- "Products": Home décor items offered for sale on our website.
2. Eligibility
By using our website, you confirm that you are at least 18 years of age or have the consent of a legal guardian if you are younger, and that you are fully capable of entering into binding contracts under applicable law.
3. Users may be required to create an account to access certain features.
- You agree to provide accurate, current, and complete information during registration and update such information as necessary.
- You are responsible for safeguarding your account credentials and for all activities conducted under your account.
4. Ordering and Payment
- Product Selection: The prices and descriptions of products are subject to change without notice.
- Process: By placing an order, you agree to purchase the selected products in accordance with these terms and any additional instructions provided.
- Payment: All transactions are secured and processed by authorised payment processors. Payment must be received in full before dispatching products.
5. Shipping, Delivery and Risk
- Shipping: Products are shipped from our headquarters in Lisbon, Portugal. We offer domestic and international shipping.
- Delivery: Estimated delivery times are provided as guidelines. We are not liable for delays beyond our control.
- Risk: The risk of loss or damage to the products passes to you upon delivery.
6. Consumer Rights and Withdrawal
- Right of Withdrawal: In accordance with the EU Consumer Rights Directive, customers have a 14-day right to cancel the purchase without providing any justification.
- Return Conditions: Products must be returned in their original condition, unused, and in the original packaging. Return shipping costs are the customer’s responsibility unless the product is defective or incorrectly delivered.
- Refunds: Upon receipt and inspection of the returned items, refunds will be processed within 14 days using the same payment method utilised at the time of purchase.
7. Intellectual Property
All content on the website, including text, images, graphics, logos, and product descriptions, is the property of Velvet Oak Store or its licensors and is protected by applicable intellectual property laws. Unauthorized use or reproduction of any content may result in legal action.
8. User Obligations and Conduct
- Users agree to use the website and services in accordance with all applicable laws and regulations.
- You shall not engage in any activity that compromises the security or performance of the website, including transmitting harmful code or misusing our services.
- Velvet Oak Store reserves the right to suspend or terminate accounts or access for activities deemed harmful or abusive.
9. Limitation of Liability
- Velvet Oak Store shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services.
- Our liability for direct damages, if any, is limited to the purchase price of the products involved in the claim.
10. Data Protection and Privacy
- We adhere to the General Data Protection Regulation (GDPR) and other applicable EU data protection laws.
- Your personal data is collected and processed solely for the purposes outlined in our Privacy Policy.
- For more details on how we handle your data, please refer to our Privacy Policy available on the website.
11. Governing Law and Dispute Resolution
- These Terms of Service shall be governed by and construed in accordance with the laws of Portugal and the European Union.
- In the event of any dispute arising from or in relation to these terms, the dispute shall be subject to the exclusive jurisdiction of the courts located in Portugal, unless otherwise agreed in writing.
12. Changes to These Terms
Velvet Oak Store reserves the right to modify these Terms of Service at any time. Any changes will be effective once posted on the website. Continued use of the website following the posting of changes constitutes your acceptance of the updated terms.
13. Contact Information
For any questions or concerns regarding these Terms of Service, please contact us at:
Email: velvetoakstore@mail.com
Address: Lisbon, Portugal